FAQ

Got questions on pheromones or how our products work?  We’ve got answers.

PHEROMONES

  1. WHAT IS A PHEROMONE?
  2. DO THE COMFORT ZONE PHEROMONES AFFECT PEOPLE OR OTHER ANIMALS IN MY HOUSE?
  3. ARE THERE ANY ADVERSE SIDE EFFECTS FROM THE COMFORT ZONE PHEROMONES THAT I SHOULD BE AWARE OF?
  4. WHAT ARE THE INGREDIENTS?

DIFFUSER

  1. HOW ARE YOUR PRODUCT PROVEN TO WORK?
  2. HOW LONG DO THE DIFFUSER REFILLS LAST?
  3. IS IT NORMAL FOR THE DIFFUSER TO FEEL HOT?
  4. WHAT IS "NEW AND IMPROVED" ABOUT THE PRODUCT?
  5. WILL THE OLD REFILLS WORK IN THE NEW DIFFUSER?
  6. WILL THE NEW REFILLS WORK IN THE OLD DIFFUSER?
  7. WHAT OTHER BRANDS' REFILLS WORK IN YOUR DIFFUSER?
  8. HOW LARGE OF AN AREA DOES ONE DIFFUSER COVER?
  9. WHEN SHOULD I CHANGE OUT THE DIFFUSER?
  10. WHAT VOLTAGE OUTLET WORKS FOR MY DIFFUSER?
  11. IS IT OK TO USE THE ROTATING PLUG ON A POWER STRIP?
  12. CAN I USE THE COMFORT ZONE REFILLS WITH OTHER DIFFUSERS?
  13. HOW DO I KNOW THE DIFFUSER IS WORKING?
  14. CAN THE DIFFUSER BE USED AROUND OPEN WINDOWS?
  15. CAN I USE THE DIFFUSER IF MY OUTLET IS HORIZONTAL?
  16. SHOULD THE DIFFUSER BE PLUGGED IN ALL DAY?
  17. SHOULD I BUY THE CALMING DIFFUSER OR THE MULTI-CAT DIFFUSER?
  18. MY CAT IS SCRATCHING, HOW SHOULD I USE THE DIFFUSER?
  19. MY CAT IS URINE MARKING, HOW SHOULD I USE THE DIFFUSER?
  20. SHOULD BOTH THE COMFORT ZONE DIFFUSER AND SPRAY BE USED TOGETHER FOR BETTER RESULTS?
  21. WILL THE DIFFUSER STOP MY CAT FROM URINATING OUTSIDE THE LITTER BOX AND/OR MARKING AROUND THE HOUSE?

SPRAY & SCRATCH CONTROL SPRAY

  1. WILL THE SPRAY STAIN?
  2. HOW LONG DO THE EFFECTS OF THE SPRAY LAST?
  3. CAN I USE THE SPRAY WITH A CLEANSER/ENZYME?

DOG CALMING VEST

  1. HOW DOES THE CALMING VEST WORK?
  2. WHAT IS "COMPLETE COMFORT COMPRESSION TECHNOLOGY"?
  3. IS THIS SOMETHING MY DOG SHOULD WEAR FOR A LONG PERIOD OF TIME?
  4. HOW DO I PUT THE VEST ON MY DOG?
  5. WHAT BEHAVIORS WILL THIS REDUCE OR STOP?

MONEY BACK GUARANTEE

  1. HOW DOES THE MONEY BACK GUARANTEE WORK?

Pheromones

WHAT IS A PHEROMONE?

Pheromones are scents that cats (and other animals) use to communicate with one another. Comfort Zone diffusers release pheromones that mimic a cat’s natural, calming pheromones, signaling to them that an area is safe and friendly, putting them at ease.

DO THE COMFORT ZONE PHEROMONES AFFECT PEOPLE OR OTHER ANIMALS IN MY HOUSE?

We have no evidence it affects people or other animals.

WILL THE COMFORT ZONE PHEROMONES SEDATE MY CAT?

Comfort Zone diffusers are drug-free and release odorless pheromones that calm your cat and should have no sedative effects.

ARE THERE ANY ADVERSE SIDE EFFECTS FROM THE COMFORT ZONE PHEROMONES THAT I SHOULD BE AWARE OF?

We have no evidence of any adverse side effects.

WHAT ARE THE INGREDIENTS?

Pheromones are a mixture of fatty acids. Our products also contain a solvent, which helps dissolve the pheromones so it can be sprayed or diffused.

Diffuser

HOW ARE YOUR PRODUCTS PROVEN TO WORK?

We use a combination of laboratory studies and in-home tests to prove that our products work.

HOW LONG DO THE DIFFUSER REFILLS LAST?

Refills last up to 30 days.

IS IT NORMAL FOR THE DIFFUSER TO FEEL HOT?

This is totally normal, as heat is required to disperse pheromones into the air. Don’t be alarmed.

WHAT IS "NEW AND IMPROVED" ABOUT THE PRODUCT?

Comfort Zone products are known for their effective pheromone technology, and now we’ve improved the diffuser system as well, providing a longer-lasting, consistent diffusion of pheromones for up to 30 days.

WILL THE OLD REFILLS WORK IN THE NEW DIFFUSER?

Yes, but we don’t recommend mixing these.

WILL THE OLD REFILLS WORK IN THE NEW DIFFUSER?

Yes, but we don’t recommend mixing these.

WILL OTHER BRANDS' REFILLS WORK IN YOUR DIFFUSER?

No, we recommend using only Comfort Zone brand refills with our diffusers.

HOW LARGE OF AN AREA DOES ONE DIFFUSER COVER?

One large room per diffuser, up to 400 square feet.

WHEN SHOULD I CHANGE OUT THE DIFFUSER?

We recommend that you change the diffuser once every year.

WHERE DO I PLUG THE DIFFUSER IN?

Plug it into any standard household outlet, which are typically 15 or 20 amps. Be sure to keep the diffuser away from obstructions, like furniture, and away from open windows.

WHAT VOLTAGE OUTLET WORKS FOR MY DIFFUSER?

120V, the standard for outlets in the USA and Canada.

I NOTICED A SMALL FROM THE DIFFUSER. IS THAT NORMAL?

Absolutely. Some people with a sensitive sense of smell may perceive a slight oily scent from the diffuser.

IS IT OK TO USE THE ROTATING PLUG ON A POWER STRIP?

No, the product will not function properly.

IS IT OK TO USE THIS PRODUCT INTERMITTENTLY?

No, the product will not function properly and will stop working.

CAN I USE THE COMFORT ZONE REFILLS WITH OTHER DIFFUSERS?

No. We recommend using the refills with only the Comfort Zone diffusers.

CAN I USE THE CALMING REFILL IN THE MULTI-CAT DIFFUSER, AND VICE-VERSA?

Yes, as long as they’re both Comfort Zone products.

HOW DO I KNOW THE DIFFUSER IS WORKING?

It normally takes up to a week to see results in your cat’s behavior. After that, you should gradually see your cat reduce stressful behaviors over time.

CAN THE DIFFUSER BE USED AROUND OPEN WINDOWS?

We recommend not using the diffuser unit in a room with open windows or near vents. If it has to be in a room with open windows or vents, put it on the opposite wall to ensure the refill lasts up to 30 days. If you use the diffuser around an open window, the product is less likely to be effective.

CAN I USE THE DIFFUSER IF MY OUTLET IS HORIZONTAL?

Yes, just turn the diffuser so that the refill reservoir is always at the lowest point.

SHOULD THE DIFFUSER BE PLUGGED IN ALL DAY?

Yes.

SHOULD I BUY THE CALMING DIFFUSER OR THE MULTI-CAT DIFFUSER?

If you’re looking to solve multi-cat tension and conflict issues, try our Multi-Cat Diffuser. If your primary goal is to stop scratching and/or urine spraying, use our Calming Diffuser.

MY CAT IS SCRATCHING. HOW SHOULD I USE THE DIFFUSER?

Use one per room where the cat spends the most time, and allow 2-4 days to start seeing results.

SHOULD BOTH THE COMFORT ZONE DIFFUSER AND SPRAY BE USED TOGETHER FOR BETTER RESULTS?

We recommend using the spray to “spot treat” areas where your cat has sprayed or scratched, and to use the diffuser as an always-on solution.

WILL THE DIFFUSER STOP MY CAT FROM URINATING OUTSIDE THE LITTER BOX AND/OR MARKING AROUND THE HOUSE?

Cats spray for a variety of reasons, but if your cat is spraying due to stress and not illness, it’s proven 95% effective at reducing urine marking.

Spray & Scratch Control Spray

WILL THE SPRAY STAIN?

We tested the spray on many common household fabrics and surfaces, and found no evidence of staining. Spray a small area first before applying a lot of product to be sure.

HOW SHOULD I USE THE SPRAY FOR TRAVEL?

Spray five times onto your cat’s travel bedding or in the carrier before travel to help reduce their stress.

HOW LONG DO THE EFFECTS OF THE SPRAY LAST?

The spray lasts several hours.

CAN I USE THE SPRAY WITH CLEANER/ENZYME?

Yes, we recommend using an enzyme based urine cleaner first, and once dry, use the Comfort Zone Calming Spray to help manage urine marking.

Dog Calming Vest

HOW DOES THE CALMING VEST WORK?

The Comfort Zone Calming Vest for Dogs with Complete Comfort Compression Technology offers maximum torso coverage to provide constant, gentle, swaddling-like pressure to help reduce stress. Studies show that compression on an animal’s side can help bring calming and relaxation. Pressure from a wrap garment gives dogs comfort when they cannot flee stressors, such as thunder or fireworks. The pressure wrap helps heart rate reduction and reduces flight indicators.

WHAT IS "COMPLETE COMFORT COMPRESSION TECHNOLOGY"?

It is the uniquely calming design inspiration behind the Comfort Zone Calming Vest and includes full chest fit for maximum torso coverage; soft, flexible and breathable vest for a comfortable fit; constant, gentle, swaddling-like pressure.

HOW DO WE FIGURE OUT IF THIS FITS OUR DOG?

We have a size chart to help you select the right size for your dog. Measure the chest area of your dog, behind the front legs, to get a better indication of the chest size.

Size XS fits dogs between 8-14 pounds with chest sizes 13” up to 17”
Size S fits dogs between 15-25 pounds with chest sizes 17” up to 21”
Size M fits dogs between 26-40 pounds with chest sizes 21” up to 25”
Size L fits dogs between 41-64 pounds with chest sizes 30” up to 37”
Size XL fits dogs between 65-110 pounds with chest sizes 37” up to 50”

IS THIS SOMETHING MY DOG SHOULD WEAR FOR A LONG PERIOD OF TIME?

The vest can be used for as long as needed during stressful situations. Like with any article of clothing that is put on your dog, we recommend monitoring your dog to ensure he or she is comfortable and not overheating.

During the initial use of the vest, we recommend removing it every 1-2 hours to ensure your dog is comfortable and that there are no signs of irritation.

HOW DO I PUT THE VEST ON MY DOG?

The Comfort Zone Calming Vest is designed to be very easy to put on and take off. You simply place your dog’s front paws into the openings and tighten the wing until the vest fits snug across your dog’s body. Follow the 3-step application for an optimal fit:

Open up the vest with the “Spray Spot” facing down and place your dog’s front paws through the leg holes.

Wrap the vest across your dog’s back so that the fit is snug and the hook loop (the side of the fastener that feels soft to the touch) is on top.

Pull the wing across the back to further secure the vest and provide additional compression.

WHAT BEHAVIORS WILL THIS REDUCE OR STOP?

The Comfort Zone Calming Vest is proven to reduce stress behaviors from loud noises, stress from thunder and stress from fireworks. It is recommended for travel stress, vet visit stress, general stress and separation anxiety.

Money Back Guarantee

HOW DOES THE MONEY BACK GUARANTEE WORK?

If our pheromone products or dog calming vests aren’t to your satisfaction, contact our consumer affairs group at 1-800-234-2269. To receive a full refund, you must supply a proof of purchase. We will refund purchases made within the last 90 days.